Return Policy

Returns

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, items must be:

• Unworn, unused, and in original condition

• Returned with all original tags and packaging

• Free from perfume, makeup, deodorant marks, washing, or damage

Please note that due to the international nature of our fulfilment process, return shipping costs are the responsibility of the customer. Returns must be sent back using a tracked shipping service to our international returns partner, and customers are responsible for ensuring the parcel arrives safely.

We strongly recommend carefully checking sizing, product details, and shipping information before placing your order to avoid unnecessary returns.

Items sent back without prior approval will not be accepted.

To request a return, please contact us first at info@jessandemilysboutique.com with your order number and reason for return. Our team will provide the correct return instructions and return address.

Return Shipping & Processing

Customers are responsible for:

• All return shipping costs

• Any shipping fees, customs fees, duties, or taxes associated with returning the item

• Ensuring the parcel is securely packaged and shipped with tracking

As our products are shipped through international fulfilment partners, return shipping costs may vary depending on your location.

Original shipping fees are non-refundable.

Refunds

Once your return has been received and inspected, approved refunds will be processed to your original payment method within 7 business days.

Please note:

• Refunds are only issued for approved returns that meet our policy requirements

• Shipping costs are non-refundable

• We do not charge restocking fees

• Depending on your bank or payment provider, processing times may vary

If your return does not meet the conditions above, the item may be sent back at the customer’s expense.

Anniversary Sale Items

Items purchased during our Anniversary Sale or other limited-time promotional events may not be eligible for return or refund unless the item arrives damaged or incorrect.

Please review product details carefully before purchasing sale items.

Exchanges

We accept exchanges for eligible unused items within 30 days of delivery.

If you would like to exchange an item, please email info@jessandemilysboutique.com with your order number and the item you would like instead. Exchange requests are subject to stock availability.

Customers are responsible for return shipping costs related to exchanges.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at info@jessandemilysboutique.com.

We process orders quickly, so once an order has been processed or shipped, cancellations or changes may no longer be possible.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at info@jessandemilysboutique.com with clear photos of the issue.

Once verified, we will arrange a replacement, store credit, or suitable resolution as quickly as possible.

Important Notes

By placing an order with Jess & Emily's Boutique, you agree to this Returns & Refund Policy and our Terms of Service.

We reserve the right to refuse returns that do not comply with our policy.